Refund policy
WillowTrail Co. Return & Refund Policy
At WillowTrail Co., we take pride in creating handcrafted western heels that combine timeless style with quality craftsmanship. Your satisfaction is important to us, and we've created a return policy that's fair for both our customers and our business.
Return Window
We accept return and refund requests within 7 days of delivery. Requests made after this timeframe will not be eligible.
Eligibility for Returns
To qualify for a return or refund:
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Items must be unworn, unused, and in their original condition
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Products must be returned in their original packaging
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You must provide your order number or proof of purchase
Returns that show signs of wear, damage caused by the customer, or missing original packaging may not be approved.
Sizing Responsibility
Please review our sizing information carefully before placing your order. WillowTrail Co. is not responsible for incorrect size selections made during checkout.
Damaged or Defective Items
If your heels arrive damaged or defective, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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Clear photos or videos showing the damage or defect
Once your request has been reviewed and approved, we will gladly offer a replacement, store credit, or refund, depending on the situation.
Please send all damage claims to:
Handcrafted Product Disclaimer
Each pair of WillowTrail Co. heels is handcrafted with care. Because of this, slight variations in color, stitching, texture, or finish may occur. These small differences are a natural part of handmade craftsmanship and are not considered defects.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Original shipping charges (if applicable) are non-refundable.
Refund Processing
Once your return has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address during checkout. WillowTrail Co. is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
Need Assistance?
If you have any questions regarding your order, return, or refund, we're always happy to help.
Email: tianabrimer@gmail.com
Thank you for choosing WillowTrail Co. 🤠🤎
Every pair is handcrafted with care so you can walk your own trail with confidence.